Frequently Asked Questions

Everything you need to know about your Carry Om experience.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days, while international shipping varies by location.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic exchange or return for a full refund.

How do I care for my Carry Om garments?

To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or harsh detergents to preserve color and elasticity.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination and local customs regulations.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installments via Afterpay.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey in real-time.